// Broadmoor Garage // Privacy Policy

Effective Date: July 17, 2026

Welcome to Broadmoor Garage. We operate the website located at https://www.gobroadmoorgarage.com and are located at 505 E Kings Hwy, Shreveport, Louisiana 71105, in Caddo Parish. We are committed to respecting and protecting the privacy of our customers and website visitors in the United States and Canada. This Privacy Policy explains how we collect, use, protect, and disclose your information when you interact with our website, communicate with our team, or use our services.

We may collect the following categories of information directly from you or automatically through your interaction with our website:

• Personal Identifiers: This includes your name, email address, phone number, and mailing address provided when you book an appointment, request a quote, or contact us.
• Vehicle Information: Make, model, year, mileage, license plate number, and VIN provided during service inquiries or bookings.
• Commercial Information: Records of services or products considered, ordered, or purchased from us.
• Internet and Electronic Network Activity: IP addresses, browser type, device information, operating system, and data regarding how you interact with our website (e.g., pages visited, time spent, links clicked).
• Geolocation Data: General location data derived from your IP address to ensure we provide relevant local service options.

When you first visit our website, you may be presented with a Cookie Preferences banner that allows you to accept, reject, or customize the use of optional cookies. Necessary cookies required for website functionality remain active regardless of your cookie preferences.

We collect information in two primary ways:

• Information You Provide Voluntarily: When you fill out forms, subscribe to newsletters, text us, or use our online appointment scheduling tools.
• Information Collected Automatically: We use cookies, web beacons, tracking pixels, and similar technologies to help our website function properly, remember your preferences, measure website performance, and analyze traffic patterns. Analytics and advertising technologies are only activated after you provide consent where required by applicable law.

We use the collected information for the following business purposes:

• To provide, maintain, optimize, and improve our services and website performance.
• To process transactions, schedule appointments, and send service reminders.
• To communicate with you regarding updates, promotional offers, or customer service inquiries.
• To deliver relevant digital advertisements, monitor campaign effectiveness, and perform market analysis.
• To detect, prevent, and address technical errors, security vulnerabilities, or fraudulent activity.

We do not sell, rent, or lease your personal information to third parties. We may share your information under the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as website hosting, payment processing, appointment booking software, email delivery, and analytics tools. These vendors are contractually restricted from using your data for any purpose other than providing services to us.
• Legal Compliance: We may disclose information if required to do so by law, subpoena, or government regulation, or to protect the safety, rights, and property of Broadmoor Garage and our customers.

SMS / Text Messaging Consent Privacy: Phone numbers collected for the purpose of receiving SMS/text message alerts, updates, or marketing consent will not be sold, rented, leased, or shared with third parties or affiliates for marketing purposes under any circumstances.

We utilize third-party advertising networks (including Google Ads and Meta Ads) and analytics services (such as Google Analytics 4) to monitor site usage and display targeted advertisements across the internet based on your past visits to our website.

Our website may also integrate with trusted third-party service providers that offer features such as online appointment scheduling, call tracking, customer messaging, payment processing, financing applications, digital vehicle inspections, live chat, and other customer service tools. Information submitted through these embedded services may be collected and processed directly by the applicable service provider in accordance with its own privacy policy and terms of service.

You can manage or opt out of targeted tracking and behavioral advertising through the following industry resources:

• United States: Visit the Network Advertising Initiative (NAI) Opt-Out Page or the Digital Advertising Alliance (DAI) Consumer Choice Page.
• Canada: Visit the Digital Advertising Alliance of Canada (DAAC) Opt-Out Page.
• Google Preferences: You can customize your Google ad settings or explicitly opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

This section provides additional disclosures required under various US state privacy laws, including the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA/CPRA) as amended:

• Global Privacy Control (GPC): Our website recognizes browser-based Global Privacy Control (GPC) signals where supported. When a valid GPC signal is received, we honor applicable privacy preferences as required under relevant state privacy laws.
• Do Not Track (DNT) Signals: Because there is no universally accepted standard for browser-based "Do Not Track" signals, our website does not independently respond to DNT signals.
• Your US Consumer Privacy Rights: Depending on your state of residence (e.g., California, Texas, Virginia, Colorado), you may have the right to:
  • Request access to and a copy of the specific pieces of personal data we have collected about you.
  • Request the correction of inaccurate or incomplete personal information.
  • Request the deletion of your personal information, subject to certain legal exceptions (e.g., keeping records required to fulfill an active vehicle warranty).
  • Opt out of the "sale" or "sharing" of personal data for cross-context behavioral advertising (Note: Broadmoor Garage does not engage in the sale or sharing of your data as defined under these statutes).

This section applies to individuals residing in Canada, governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and equivalent provincial frameworks:

• Consent: By providing your personal information to us, you consent to our collection, use, and disclosure of that information in accordance with this Privacy Policy. Where required by law, we will obtain explicit, opt-in consent (such as for electronic marketing messages under Canada's Anti-Spam Legislation, or CASL).
• Data Portability & Individual Access: You have the right to access, verify, and challenge the accuracy and completeness of the personal information we hold about you.
• Cross-Border Data Transfers: Your data may be processed and stored on secure servers located within the United States. While residing outside of Canada, this data is subject to the local laws of the jurisdiction in which it is stored.

We implement commercially reasonable technical, administrative, and physical security measures to safeguard your personal data from unauthorized access, modification, or disclosure. However, no electronic transmission or digital storage method is 100% secure; therefore, we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the business purposes outlined in this policy, satisfy legal or accounting obligations, or resolve active customer disputes.

Certain cookies and similar technologies are considered necessary for the operation and security of our website, including remembering your privacy preferences, maintaining secure sessions, and enabling core website functionality. These necessary technologies cannot be disabled through our Cookie Preferences tool.

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete that information promptly.

We reserve the right to modify this Privacy Policy at any time. Any changes will be announced by posting the updated text to this page and updating the "Effective Date" at the top of the document. We recommend checking this page periodically to remain informed about our data handling practices.

If you have questions about this Privacy Policy or would like to exercise your privacy rights under applicable United States or Canadian privacy laws, please contact us:

• Business Name: Broadmoor Garage
• Mailing Address: 505 E Kings Hwy, Shreveport, Louisiana 71105
• Parish: Caddo Parish
• Email Address: wecare@gobroadmoorgarage.com
• Phone Number: (318) 869-3407